Jewish Family Service of Buffalo & Erie
  • Buffalo, NY, USA
  • Full Time

Do you have a passion for working with our Arabic-speaking clients to help ensure that they receive comprehensive care coordination and advocate on their behalf, working to resolve problems that may prevent their access to needed medical services? Do you have a case management background and the demonstrated ability to work effectively and sensitively with refugees and immigrants? If so, then this full-time position provides a unique and rewarding opportunity for you to make a difference in the lives of many.


Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. For more than 150 years, Jewish Family Service of Buffalo & Erie County has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. This is why, in addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best.


In working with your adult clients you may be needed to coordinate interpretation and provide translation. Other times, you'll arrange provider appointments and providing transportation there when necessary. In all cases, you'll be promoting client rights and access to social service, social security, mental health, and other support services. Equally important, however, are keeping accurate documentation, maintaining case notes, and completing (and monitoring!) all required forms. For this reason, you must not only have proficient communication skills but must also have excellent writing skills and attention to detail.


  • Bachelor's degree preferred in a human services or other related discipline
  • Fluency in speaking Arabic desired
  • 2 or more years' experience with community based client services or equivalent
  • Ability to effectively provide case management services, responding supportively, and with persistence, to client families
  • Demonstrate an understanding of the community and resources
  • Familiarity with community linkage resources helpful
  • Willingness to work within the community, complete home visits and occasionally transport clients
  • Data management for reporting and documentation. Experience with electronic medical records a plus
  • Proficient verbal & written communication skills for interactions and for documentation
  • Familiarity with and appreciation of issues related to people with diverse cultures and languages


This position pays $19 per hour and offers great benefits including 4 weeks of accrued Paid Time Off (PTO), plus 13 holidays, excellent health insurance options (BCBS), 401k and much more. We are conveniently located off of Delaware Avenue with free parking. Since this position requires work in the community, you must have a reliable vehicle, a clean NYS driver's license and required liability insurance levels of 100/300K.

If this sounds like the growth opportunity that you've been looking for, please apply today by completing our 3-minute mobile-friendly application located at Come join our team and make a difference in your career and within the community!

Jewish Family Service of Buffalo & Erie
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