Jewish Family Services of Western New York
  • Niagara Falls, NY, USA
  • $19
  • Hourly
  • Full Time

4+ weeks of PTO, 13 Holidays, Generous Health Insurance (BCBS) plan, 401k, Life Insurance and LTD

Do you have a passion for working with refugees and immigrants individuals to help facilitate their access to health related services? Do you have a case management background and the demonstrated ability to work effectively and sensitively? If so, then this full-time position at our Niagara Falls office provides a unique and rewarding opportunity for you to make a difference in the lives of many.


Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. For more than 150 years, Jewish Family Service of Buffalo & Erie County has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. This is why, in addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best.


In this role, you'll assist refugee / immigrant clients and their families/caretakers to navigate the healthcare and social services system in a patient centered and culturally sensitive manner. You'll coordinate with community resources to manage and educate clients on health care, navigation and/or social needs. Additionally, you'll work closely with medical providers, social service providers, other patient services and agencies to improve patient care and outcomes and facilitate cultural and linguistic access as needed.

In working with your clients, you may be needed to coordinate interpretation and translation services. Other times, you'll arrange provider appointments and provide transportation there when necessary. In all cases, you'll be promoting client rights and access to social service, health, and other support services. Equally important, however, are keeping accurate documentation, maintaining case note logs, and completing (and monitoring) all required reporting forms and case records. For this reason, you must not only have proficient communication skills but must also have excellent writing skills and attention to detail.


  • Minimum of a Bachelor's degree in a human services related discipline.
  • One year of case management in providing direct services to refugees and immigrants.
  • Working knowledge of community resources for refugees and immigrants.
  • Knowledge of current trends and practices in the care coordination field.
  • Ability to effectively provide medical case management services.
  • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment.
  • Knowledge of strategies to assist trauma survivors to overcome barriers to health care.
  • Demonstrated ability to maintain effective case notes and documentation.
  • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems.
  • Proficiency in English reading, writing, and speaking. Bilingual skills highly desirable.


This position pays $19 per hour and offers great benefits including 21 days accrued Paid Time Off (PTO), plus 13 holidays, excellent health insurance options (BCBS), 401k and much more. Since this position requires work in the community, you must have a reliable vehicle, a clean NYS driver's license and required liability insurance levels of $100/300K. If hired, you must produce evidence of having received the Covid 19 vaccination.

If this sounds like the growth opportunity that you've been looking for, please apply today at Come join our team and make a difference in your career and within the community!

Jewish Family Services of Western New York
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Share This Page
  • Facebook Twitter LinkedIn Email
logo About Us Programs and Services Contact Us Donate